Delete your Indiery account

Request deletion

In either app, open Account, choose Delete account, review the information shown, and confirm the request.

If you cannot sign in, use our secure public request form. Enter the mobile number connected to the account and state whether it is a customer or partner account. We may contact you to verify ownership.

You can also email support@indiery.com with the same details. Never send an OTP, PIN, password, CVV, or full card number.

What is deleted

After ownership verification, we process eligible requests without unreasonable delay. We delete or irreversibly de-identify account, profile, contact, device-token, and other personal data that is no longer required to operate the service or meet a legal obligation.

Partner KYC and bank details, uploaded media, and operational location data are deleted or de-identified when they are no longer required for verification, payment, safety, dispute, fraud-prevention, or legal purposes.

What may be retained

Limited order, payment, refund, wallet, payout, tax, accounting, safety, fraud-prevention, audit, and dispute records may be retained for the period required by law or a documented operational need. Access is restricted to that purpose, and the data is deleted or de-identified when the need ends.

Deleting the app from your phone does not delete your account. A submitted request is not completed until ownership is verified and the eligible deletion process finishes.